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Giovanni Alvarez

Forward Deployed Engineer · Enterprise Integrations · Customer-Facing Delivery

San Francisco Bay Area (Rodeo, CA) · +1 415 937 4062 · codemonkeyg@gmail.com · codemonkeyg.com · LinkedIn · GitHub
Work authorization: Authorized to work in the United States for any employer

Professional Summary

Customer-facing senior engineer and technical architect with 15+ years translating ambiguous enterprise and operational requirements into deployed production systems. Experienced across technical discovery, proofs of concept, executive demonstrations, solution architecture, enterprise integrations, implementation, and production ownership. Built an enterprise hospitality platform adopted as a brand standard by global hotel brands; consolidated 35+ legacy systems; and operated high-concurrency AWS infrastructure serving millions of daily API and IoT requests. Brings the communication range to work directly with customer executives and client architects while remaining hands-on in application code, data, integrations, and cloud operations.

Selected Impact

35+ Tools Consolidated Built enterprise SaaS replacing 35+ fragmented point solutions into a single unified operating environment.
High-Volume API Delivery Architected and operated integration pipelines and APIs serving millions of daily requests under sub-500ms latency.
Hours → Minutes Automation Built automated room-assignment engine cutting hotel housekeeping scheduling administrative time from hours to minutes.
Executive Technical Delivery Partnered directly with executives, client architects, and sales through discovery, live demos, rollout, and Tier-3 support.

Forward Deployed Engineering Strengths

Professional Experience

Complete Work History

Founding Engineer & Technical Lead

April 2016 – July 2026 · 10 yrs 4 mos
KYC Hospitality
San Francisco Bay Area · Remote (Full-Time)
  • Served as sole founding engineer and primary technical partner to the CEO, owning customer discovery, solution architecture, demonstrations, implementation, and production delivery for an enterprise hospitality SaaS platform.
  • Helped establish the platform as a brand standard for Hilton, Starwood, and Taj by acting as the technical authority in executive sales cycles, translating operational needs into credible demonstrations and deployment plans.
  • Led discovery sessions and rapidly built proofs of concept for automated room assignment, task dispatching, guest messaging, and white-labeled guest applications; successful concepts became reusable product modules.
  • Architected and delivered a unified platform that replaced 35+ fragmented point solutions, reducing integration complexity, software sprawl, operational overhead, and cross-system failure points.
  • Built real-time, bidirectional integration pipelines for Oracle Opera FIAS/OXI, Infor HMS/HTNG, and FOSSE/VBScript, bridging modern SaaS workflows with legacy property-management environments.
  • Re-engineered third-party vendor configuration and testing workflows, reducing onboarding from a 24-hour integration cycle to an automated, immediate process.
  • Operated and optimized AWS, PostgreSQL, REST APIs, queues, and IoT integrations supporting millions of daily requests while maintaining a sub-500 ms latency SLA.
  • Engineered a Global Guest Dossier that reconciled cross-property identifier collisions and enabled synchronized guest profiles across otherwise isolated customer databases.

Tools & Tech Used:

Laravel Vue Docker AWS PostgreSQL PHP CodeIgniter OpenAPI / Postman RESTful APIs Oracle Opera FIAS/OXI Infor HMS (HTNG) FOSSE Lutron IoT Redis

Tier 2 Client Services Engineer, Post-Acquisition Integration

April 2017 – June 2018 · 1 yr 3 mos
SAP, Gigya Business Unit
San Francisco Bay Area · Remote
  • Provided customer-facing support engineering and integration consulting for high-value enterprise accounts following SAP’s acquisition of Gigya.
  • Functioned across Solutions Engineering, implementation consulting, and technical escalation, advising customers on custom CIAM integrations, data architecture, and security practices.
  • Entered unfamiliar customer codebases across varied technology stacks to identify integration defects, isolate root causes, and restore critical identity workflows.
  • Built and maintained Android, iOS, JavaScript, and PHP demonstration applications used by global sales teams and client architects to validate identity-orchestration scenarios.
  • Facilitated post-acquisition knowledge transfer between Gigya specialists and SAP stakeholders while standardizing internal support resources and client-facing API documentation.

Tools & Tech Used:

HTML / XML / CSS PHP MySQL NoSQL JavaScript RESTful APIs Git Android Studio Xcode (Objective C) WordPress Drupal Salesforce

Professional Services Engineer

July 2014 – April 2017 · 2 yrs 10 mos
Gigya
Mountain View, CA
  • Consulted Fortune 500 companies and global media organizations on customer identity architecture, authentication standards, data strategy, and implementation planning.
  • Managed technical relationships and architecture strategy for accounts including Formula 1, BBC, Forbes, The Guardian, KLM, Turner, and Scripps Networks.
  • Led discovery and architecture sessions with customer engineering leaders covering OAuth 2.0, OIDC, SAML, SSO, privacy requirements, and customer-profile data design.
  • Served as the technical liaison among client engineering teams, account management, product management, and internal engineering to resolve tradeoffs and keep deployments moving.
  • Developed reference applications, SDK extensions, and reusable integration patterns across Objective-C/iOS, Android, JavaScript, and PHP to accelerate enterprise onboarding.

Tools & Tech Used:

HTML / XML / CSS PHP MySQL NoSQL JavaScript RESTful APIs Git Android Studio Xcode (Objective C) WordPress Drupal Salesforce

Senior Software Engineer

February 2013 – July 2014 · 1 yr 6 mos
AVRS, Inc. (Acquired by CVR)
Petaluma, CA
  • Architected and ported frontend and backend modules during the modernization of a California DMV registration-services platform into a single-page application.
  • Coordinated engineering, operations, and marketing stakeholders to clarify requirements, remove delivery blockers, and support feature adoption.
  • Introduced CasperJS automated testing, code-review standards, and Git/SVN workflows to reduce regression risk during rapid releases.

Tools & Tech Used:

PHP MySQL JavaScript Node.js BackboneJS RESTful APIs Redis CasperJS Git / SVN

Senior Software Engineer

January 2012 – February 2013 · 1 yr 2 mos
StopTheHacker Inc. (Acquired by Cloudflare)
San Francisco Bay Area
  • Redesigned and developed the primary customer dashboard, improving onboarding and making security and subscription workflows easier to operate.
  • Built the core internationalization layer and launched German localization to support global expansion.
  • Integrated SendGrid account alerts and built website-availability and load-performance monitoring tools for customer-facing operations.

Tools & Tech Used:

PHP MySQL JavaScript SendGrid Zend Framework Bluesnap REST APIs

Co-Founder, Lead Developer & Technical Consultant

September 2007 – December 2011 · 4 yrs 4 mos
Dynamic Duo Designs / CodeMonkeyG
San Francisco Bay Area · Contract
  • Co-founded a development consultancy that delivered custom applications, commerce systems, and digital strategy for more than 100 clients worldwide.
  • Led customer discovery, architecture, development, delivery, and support for tailored PHP, CodeIgniter, MySQL, JavaScript, and REST API solutions.

Tools & Tech Used:

PHP MySQL JavaScript CodeIgniter WordPress RESTful APIs Git

Technical Skills

Customer delivery: Discovery, technical demonstrations, solution architecture, implementation, stakeholder communication, documentation
Integrations and identity: REST APIs, OpenAPI, OAuth, OIDC, SAML, SSO, webhooks, Oracle Opera FIAS/OXI, Infor HTNG, FOSSE, IoT integrations
Application engineering: TypeScript/JavaScript, PHP, Laravel, Vue, Node.js, SQL, PostgreSQL, Redis, CodeIgniter
Cloud and operations: AWS, Docker, queues, background jobs, incident response, disaster recovery, API performance optimization
Additional platforms: Android, iOS/Objective-C, SendGrid, Salesforce, WordPress, Drupal

Education

Miami Dade College — College coursework

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